betjili live Privacy Policy

1. Introduction and Scope

betjili live has established this privacy policy so that our users know how their personal information is handled. This policy applies to the betjili live website, mobile application, and all our services.

By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both together form the overall legal framework of our services.

This policy applies to all registered and prospective users in Bangladesh. All information provided through any means of contact with betjili live — live chat, email, or through the website — is covered under this policy.

2. What Information We Collect

betjili live collects various types of information. This information is gathered mainly in two ways — directly from you and automatically through our technical systems.

2.1 Information Collected Directly

Full name, date of birth, and national ID or passport number (for identity verification)
Mobile number and email address (for communication and OTP verification)
Financial information such as bKash, Nagad, Rocket, or bank account details (for processing transactions)
Address and occupation details
Any additional information you provide yourself during account creation

2.2 Information Collected Automatically

IP address, device type, and operating system details
Browser type and version
Website browsing activity, click patterns, and session duration
Information collected through cookies and similar tracking technologies
Gaming and betting activity logs, deposit and withdrawal history

3. Purpose of Collecting Information

betjili live collects and uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Information is needed to open, verify, and manage your account. This includes the registration process, login security, password recovery, and account settings changes.

3.2 Financial Transaction Processing

Your financial information is used to complete deposits and withdrawals. betjili live processes transactions through bKash, Nagad, Rocket, and bank transfer. This information is kept secure through a protected payment gateway.

3.3 Ensuring Responsible Gaming

We monitor your gaming activity to maintain the principles of responsible gaming. If unusual gaming behaviour is detected, we may take the necessary steps.

3.4 Communication and Customer Support

We use your mobile number and email to send important account notifications, OTPs, and customer service communications. betjili live's 24/7 live chat and email support are available in both Bengali and English.

3.5 Security and Fraud Prevention

We monitor transactions and login activity to protect your account and funds. If suspicious activity is detected, the account may be temporarily suspended.

4. Information Sharing and Disclosure

betjili live does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 With Service Providers

Necessary information may be shared with trusted third parties for payment processing, technical infrastructure, and customer support. Strict confidentiality agreements are in place with these partners.

4.2 For Legal Obligations

If it is required under Bangladeshi law to provide information pursuant to a government authority or court order, betjili live will be obliged to comply with that directive.

4.3 With Your Consent

For any purpose other than those mentioned above, we will obtain your explicit consent before sharing your information.

5. Data Security Measures

betjili live uses industry-standard technologies and processes to keep your information secure. Our security measures include:

SSL (Secure Sockets Layer) encryption — all data transfers on the website and app are encrypted
Two-factor verification (OTP-based login security)
Secure server infrastructure where sensitive data is stored in encrypted form
Regular security audits and vulnerability assessments
Strict data access control policies for staff
Automated alert systems to detect suspicious activity

However, there are always some inherent risks in transmitting information over the internet. betjili live is committed to ensuring the highest level of protection, but it is not possible to guarantee complete security.

6. Cookies and Tracking Technologies

The betjili live website and app use cookies and similar technologies. These technologies are used for various purposes:

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, ensure security, and remember language preferences. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are stored for your usage preferences and personalised experience. You can disable them, but doing so may limit some services.

6.3 Analytics Cookies

These cookies are used to analyse website usage patterns and improve services. The information collected is generally kept in anonymised form.

You can manage cookies through your browser settings. However, disabling all cookies may cause some parts of the website to not function properly.

7. Data Retention Period

betjili live retains your information only for as long as necessary. Information is retained according to the following policy:

Active account data: for the entire duration the account remains active
Financial transaction records: a minimum of five years from the date of transaction (in compliance with financial regulations)
Identity verification data after account closure: a minimum of five years
Customer service communication records: two years from the last contact
Technical logs and analytics data: generally up to ninety days

These retention periods may be extended for legal obligations, dispute resolution, or fraud investigations.

8. Your Rights

As a betjili live user, you have certain important rights over your own information:

8.1 Right to Access

You have the right to know what information betjili live holds about you if you wish to find out. Please contact us by email for this purpose.

8.2 Right to Correction

If your account contains incorrect or outdated information, you can request that it be corrected. This correction is possible through account settings or via customer support.

8.3 Right to Request Deletion

In certain circumstances you can request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can withdraw that consent at any time. This preference can be changed in account settings or through customer support.

9. Protection of Minors

All betjili live services are for persons aged 21 or above only. We do not knowingly collect any information from minors.

Age verification is in place during the registration process. If any account holder is found to be under 21 or has opened an account using false information, that account will be closed immediately and the stored information will be securely deleted.

If you suspect that a minor's information has been collected by mistake, please contact us promptly.

10. Third-Party Links and Services

The betjili live platform may include services from third-party game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and others. These third parties have their own privacy policies, which apply when using their services.

Mobile financial services such as bKash, Nagad, and Rocket are used for payment processing. These service providers have their own data protection policies that apply to information collected on their end.

11. Policy Changes and Updates

betjili live may update this privacy policy as needed. If any significant changes are made, we will send you a notification to your registered email or mobile number.

The "Last Updated" date at the top of the policy shows when the most recent change was made. Continuing to use the platform after an update will be considered acceptance of the new policy.

If you object to any change, please contact our customer support or request that your account be closed.

12. Contact Us

If you have any questions, requests to access your information, or complaints about this privacy policy, please contact betjili live in the following ways:

Live Chat: available 24/7 on the website and app
Email: [email protected]

Our customer support team can assist you in both Bengali and English. For general questions, please visit our FAQ section, where answers to many common queries can be found.

To learn more about betjili live, read our About Us page, which gives a brief overview of our services.